Operating company name: Vola Vola Group
Siret number: 94436458700013
Head office address: 135 rue de la Vincenderie – 86000 Poitiers
Phone: +33 9 83 06 06 12
VAT number: FR29944364587
Photo credits: Margaux ALLOUCHE, ENVATO

This website is hosted by: OVH

OVH
2 rue Kellermann
59100 Roubaix, France
www.ovhcloud.com/fr/

Web Development: Agence Web SDIP
Web Design: Sowoo

By accessing this site, you are informed that the use of the Internet requires compliance with a set of laws, notably regarding copyright and the French Data Protection Act (“Informatique et Libertés”). Roebling Capital cannot be held liable for errors or omissions. The publisher also reserves the right to modify and update the site’s data at any time.

In accordance with the French Intellectual Property Code, reproduction for purposes other than private use, sale, distribution, publication, adaptation, or communication, partial or full, of the site’s content (layout, photos, texts, and illustrations protected by copyright) is strictly subject to prior written authorization from the rights holders mentioned above.

Any user who has provided directly or indirectly identifiable information has the right of access and correction in accordance with law n°78-17 of 6 January 1978 (“Informatique et Libertés”) by contacting the site administrator.

Data controller identity

The site is published by the operating company whose details are provided above. Access to the website and use of its content are governed by the terms described below.

Nature of personal data 

Personal data” refers to any information you may share with the operating company that can directly or indirectly identify you as a natural person, for example when visiting the website, requesting information, booking a room, or other services

Personal data collected

You may be asked to provide personal data while browsing the operating company’s website.
Mandatory or optional fields are indicated with an asterisk (*). Mandatory information is required to process your requests. Optional information helps us better understand you and improve our services.

The operating company collects and processes personal data including: name, first name, email address, billing address, phone number, IP address, connection and browsing data, preferences and interests (e.g., non-smoking room, preferred room type, type of stay), and online reviews.

When personal data is collected ?

· While browsing the website (IP address and cookies) and viewing products or services · When submitting comments or feedback via forms, questionnaires, or official social media pages
· When sending an email message to the company
· When subscribing to newsletters
· When sharing a page or offer via email or social media
· When completing satisfaction surveys
· When requesting a quote

Data storage

Information is stored in our secure, SSL-certified reservation systems.

This database may include client names, addresses, phone numbers, company names, credit card data, room preferences, meal and beverage preferences, other services, and stay history.

Purpose of data collection

The operating company collects personal data strictly necessary for :

· Managing information requests, reservations, loyalty programs, and newsletters/emailings
· Improving and personalizing services to facilitate website navigation
· Managing and tracking the entire customer relationship
· Managing newsletter and promotional offer subscriptions
· Handling access requests under applicable law
· Managing unpaid accounts and disputes
· Handling job applications or spontaneous applications
· Measuring quality and customer satisfaction

Failure to provide mandatory information may prevent the processing of your request.

Transparency and purpose

No personal data is collected without your knowledge. Mandatory and optional fields are clearly indicated. Data is collected and processed only for the purposes described here.

Proportionality and relevance

Only personal data necessary for processing your requests or personalizing services is collected.

Data retention period

Personal data is kept only as long as necessary for processing, in accordance with applicable law.

Security and confidentiality

The operating company takes necessary measures to ensure data confidentiality and prevent disclosure to unauthorized third parties. Personal data may be transmitted to local authorities if required by law or during an investigation.

Like most websites, some information is automatically recorded via protocols, including IP addresses, browser type, Internet service provider, referring pages, operating system, date, time, and clickstream data.

Cookies do not record information provided during online bookings or account registration. Cookies identify your browser, not you personally.

Your rights

You have the right to access, correct, and object to the processing of your personal data for legitimate reasons, as well as to object to marketing communications, under law n°78-17 of 6 January 1978.

Access, correction, and objection rights

Under law n°78-17, you may request access and correction of your personal data. You may also object to its processing for legitimate reasons.

To exercise these rights, contact the operating company using the contact details provided at the beginning of this legal notice.

While browsing the website, some information may be stored in “cookies” on your device, depending on your cookie preferences, which can be changed at any time.

A cookie is a small text file stored on your device during the use of an online service. It allows the issuer to identify the device during the cookie’s validity period.

Cookies used by the operating company are for the purposes described below and are subject to your browser settings. Third-party cookies may also be placed by partners. Only the cookie issuer can read or modify the information it contains.

Different types of cookies are used on the website, each serving a different purpose. Some are necessary for using the website.

Analytical cookies

These are cookies that allow the operating company to :
· Generate statistics and track various elements of the website (sections and content visited, user paths) in order to improve the browsing experience;
· Count the total number of advertisements displayed on its advertising spaces, identify these ads, track their impressions, clicks, and related navigation data.

Examples of analytical cookies:
· _gac (Campaign): records browsing data from advertising campaigns
· _ga (Analytics): records browsing data
· __utm (Analytics): records browsing data

Social media cookies and plug-ins (social buttons)

The operating company may include tools on the website that allow you to share content with others or let others know about your visit or opinion regarding content on our site. This includes buttons such as “Share” or “Like” from social networks like Facebook, Twitter, etc.

The operating company has no control over the processes used by the following social networks to collect information :
· Instagram: sharing the page on Instagram
· Facebook Connect: logging in using your Facebook account
· Facebook Social Graph: sharing the page on Facebook
· Pinterest: sharing the page on Pinterest
· LinkedIn: sharing the page on LinkedIn

Cookies and device identifiers for transaction security

Please note that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information related to your device, including technical security attributes, necessary to recognize your equipment (computer, tablet, or mobile phone) in order to identify your device for the purpose of securing transactions in your interest.

Advertising cookies

Advertising content (graphics, animations, videos, etc.) displayed in the operating company’s advertising spaces may contain cookies issued by third parties. These cookies can, during their validity period, track clicks and offer you the most relevant advertisements based on your browsing behavior, interests, and preferences.

Refusing advertising cookies does not affect the use of the website and will not stop ads from being displayed on the site or on the internet. It will only result in ads being shown without taking your interests or preferences into account.

These cookies are mainly managed by advertising networks and cannot be exhaustively listed:
· AdWords : purchase of sponsored keywords displayed on Google
· Facebook Custom Audience
· Targeted advertising : tracking of browsing activity

Advertising Targeting

Our website may use cookies from third parties (advertising agencies and tools) that can, while the cookie is active, collect browsing data from devices visiting our site. This allows these third parties to show you ads that may be relevant based on your previous activity on our site.

Please note that this data collection does not allow these providers to personally identify you. Your name, username, postal address, email address, and password are never shared with third parties without your explicit prior consent.

Your Choices Regarding Cookies

You have several options to manage cookies. Any settings you make may affect your browsing experience and your access to certain services that require the use of cookies.

Choices offered by your browser

You can customize your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) to allow cookies to be stored on your device or, on the contrary, to block them.

Refusing cookies

If you refuse cookies, some features, such as logging into your personal account or personalizing your browsing experience (e.g., selecting your preferred language), may no longer be available.

The company operating this site cannot be held responsible for any consequences resulting from the limited functionality caused by refusing cookies.

How to manage your choices depending on your browser ?

Cookie management varies by browser. Instructions are available in your browser’s help menu, which explains how to modify your cookie preferences.

Mozilla Firefox™
Firefox Support – Enable and disable cookies
Or: Go to the Tools tab, select Options, then Privacy & Security. Click Manage Data or Remove individual cookies. Locate cookies containing the operating company’s name, select them, and delete them.

Internet Explorer™
Microsoft Support – Delete or manage cookies
Or: Open Internet Explorer, click on Tools, then Internet Options. Under the General tab, in the Browsing History section, click Settings. Click View Files. Sort the files alphabetically by clicking the Name column header, and locate files beginning with the prefix “Cookie” (all cookies have this prefix and usually include the name of the website that created the cookie). Select the cookies containing the operating company’s name and delete them. Close the file list window and click OK twice to return to Internet Explorer.

Safari™
Apple Support – Manage cookies in Safari
Or: In your browser, go to Edit > Preferences, click Privacy, then Show Cookies. Select the cookies containing the operating company’s name and click Remove or Remove All. After deleting the cookies, click Done.

Google Chrome™
Google Chrome Help – Clear browsing data
Or: Open Google Chrome. In the browser toolbar, click More, hover over More Tools, then click Clear Browsing Data. In the Clear Browsing Data window, check Cookies and other site or plugin data and Cached images and files. Use the menu at the top to select the time range of data you want to delete. Choose All time to remove everything. Click Clear Data.

For more information on cookies

The company encourages you to visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the Consumer Mediator

In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, customers have the right to contact the Tourism and Travel Mediator. Current contact details:

Médiateur Tourisme Voyage
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17